Frequently Asked Questions

We will try to answer all your questions about Pokie Pop online.

Pokie Pop Most Popular Questions from the Users

Account

How do I open an account?

So, you want in, huh? Heard about us? Heard we’re slick, and smooth, and BOP! BOOM! BING!? It’s explosive over here. Well, to be perfectly honest, we’d be uber-thrilled to have you! The registration process is FAST! CONVENIENT! and easy like Sunday morning…

  • Click on the ‘Sign up’ button in the top right-hand corner of the screen;
  • Fill in the needed necessities; 
  • AND YOU’RE IN!
  • Remember to g-g-g-grab your welcome bonuses!

What currencies does the platform support?

You can POP! some spins, BUZZ! through bonus rounds, and SWOOP! through free spins, but only if you’ve made a deposit. And you can register and play in the following currencies: EUR, CAD, and NZD.

What happens if I forget my username/password?

Elementary, my dear player. This is quite a common occurrence.

  • Click on the ‘Forgot password’ link on our main page – it appears when you click on the ‘Login’ button.
  • OR email us for HELP!

What happens if I forget my registered email address?

POP! an email to support@pokie-pop.com and a player support agent will ZOOM! in to assist!

HELP! I need to change my registered email address!

OOPS! No biggie. POP! us an email and we’ll sort it out.

Can I have more than one account?

The first rule of spin club is that you can talk about it, and the second rule is ONE ACCOUNT only!

I might have registered before… How can I find out?

Just ask! Email a player support agent and get them to check their records for a possible prior account.

So, like maybe I DON’T want to get all these notifications…

No PROBLEMO! If you want to opt out of receiving texts or emails, or both, simply uncheck the boxes in your account settings.

Enter >> ACCOUNT >> MY DETAILS >> uncheck one or both of the boxes.

Deposits & Withdrawals

How can I deposit funds?

KACHING! That’s the sound of money hitting your account, and then BEEGKACHING! as your winnings hit. Make a deposit using any of the methods found here.

What is the lowest amount I can deposit/withdraw?

Deposit: $10.
Withdrawal: $20. If it’s a bank transfer, it’s $100.

Can I deposit to someone else’s account?

OOOH! Um, that’s a strong no from us due to security and privacy protocols.

Does Pokie Pop charge any fee for deposits?

At our website you DO NOT PAY any deposit fees. Enjoy every single cent of your deposit!!!

So I made a deposit, but it never loaded in my account!

OMG! Not cool. Please send a screenshot of the deposit you made to a player support agent and they’ll track it down for you.

How long will a withdrawal take to hit my account?

Show me the money! Of course you want your dough. Peep our banking page to get all your questions answered.

Bonuses

How do I activate free pop spins?

Our free spins can be unlocked so easily! Simply log in, CLICK! on the tornado icon, and OPEN! one of the displayed games.

Where can I peep my winnings from my casino free spins?

POP! (Welcome) Spins go straight to cash! SCORE!!! Any other free spins get credited to your account as bonus money. DOUBLE SCORE!!! Use these credits as you please.

I need to know much is left to wager of my bonus?

It’s so easy. For real.

Follow us:

  1. Click on MY ACCOUNT
  2. Click BONUS DETAILS
  3. All the tabs you need are here: BALANCE, BONUS HISTORY, TRANSACTION HISTORY, etc.

I received a casino bonus, but my wagering requirements did not decrease?

All games count differently towards the wagering requirements. Each promo also has a specific set of terms.

But we can tell you:

  • Video Slot games count 100% to wagering requirements.
  • Classic Slots games count 75%.
  • Table Poker, all Roulettes, and Baccarat count 8% to wagering requirements.
  • Video Poker and all Blackjacks count 2% to wagering requirements.

Please POP! over to the Promo Terms if you FEEL you need more information.

Casino

Can I try the casino games before making a real money deposit?

POP! BOOM! SLAM! That’s you hitting the reels real hard. And for free! You can try any casino game in free mode. You can deposit when you’re ready.

What happens if I lose my connection during the casino game?

KAPOW! The lights go out! You’re staring at a blank screen where the reels used to be… Don’t worry. Everything is backed up. E V E R Y T H I N G. Simply restart the game and continue where you left off. If you were in the middle of an action, the round will be auto-completed.

What is the preferred browser for POPPING and SPINNING?

Chrome is our bestie. Totes. It just makes everything so easy. Also you can use mobile version of the site.

How can I find a specific game?

So you’re looking for something with POP! With SIZZLE! We get it (wink wink).

Games are divided into categories so you can easily sift through our collection: Top 30, Video Slots, New Games, Classic Slots, Blackjack, Roulette, Table Games, Video Poker, and All Games.

Games are also divided by software provider.

Or you could type in the game name (if you know it) into the game search box on the home page.

Or you could ask an agent if you reallllly can’t find it.

What if an error or technical issue occurred in the casino?

POP! us an email if you feel something went wrong. But please know that we take great pride in ensuring a safe and secure gaming arena.

Security

I think some of my personal details are incorrect!

We need your latest, most correct details to keep your profile secure and up-to-date.

You can edit your address and phone number under your profile details, but everything else needs to go through our people at support@pokie-pop.com to spice up your details and keep it all tidy.

Do I need to verify my account before I make a deposit/withdrawal?

We need to know who you are! That’s why for certain circumstances we might need:

  • proof of ID, and
  • your home address, in order for us to comply with the statutory requirements.

This will vary from case to case and you will be notified by our player support team if and when documents are required.

How do I verify my account?

We need to verify customers’ information with the following documents:

  • A government-issued identification document (passport, identity card, driver’s license).
  • Proof of address (a recent utility bill not older than three months).
  • Copies of your registered credit cards if applicable. (Ensure that the CVV/CVC numbers on the back of your card(s), as well as the middle eight digits on the front of the card, are blocked out.)
  • Upload these documents yourself in ‘My Account’ >> go to the ‘KYC’ dropdown >> click on  ‘Upload File’. 
  • OR!!!! Scan and email to support@pokie-pop.com.

NOTE: Your information will remain strictly confidential and only employees with high security clearance will have access to this information.

Can I follow my account’s verification status anywhere?

We will contact you as soon as you are verified. If you’re a bit ANTSY!!! Like you’re POPPING!! with excitement, you can email us and find out what’s up.

How long does it take to verify my account/documents?

We work hard for you, but sometimes we’ve got high volume loads to process. Mostly, it takes us anything from one [1] hour (if we have ALL your documents) to 48 hours (over the weekend and busy periods).

Is it safe to upload my private documents to the website?

KAPOW! We may not be superheroes, but we know a thing or two about security. All documents received are kept in a secure environment, only accessible by senior security personnel.

Is my money safe?

WOW!! What a question. But yes, it is! Why? Deposited funds are kept in a separate bank account at all times, completely isolated from those of the company, employees, and other players.

Is my data and activity secured?

As we said, we use sophisticated, industry-standard encryption technology, ensuring that communications between your web browser and our platform are fully protected. Your information is safe and confidential.

Responsible Gaming

You can read more information here: https://pokie-pop.com/responsible-gaming/.

Can I set my own deposit limit?

OF COURSE YOU CAN!!! You can choose and set your preferred deposit limits simply by emailing a player support agent.

Can I close my account for a specified period?

WOWEE!! You had us at hello, but maybe the feeling isn’t mutual???

You have the option to deactivate your account for a specified period of time. Do this by simply contacting our customer support team and requesting time off from casino activities for up to six months (or even indefinitely).

How can I close my account permanently?

We cannot delete your account due to security and statistical reasons.
Please note the following:

  • Send an email to support@pokie-pop.com if you would like to deactivate your account.
  • If you have a moment, please give us a reason for wanting to deactivate your account. This is for our own statistical purposes.
  • Your account will not be opened/activated again without your express consent.
  • This also means you are not able to open a new account either.